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Monnvia

Cancellation Policy

Effective date: September 10, 2026. Last updated: September 10, 2026.

You can cancel your subscription at any time, online, in a few clicks. There are no cancellation fees and no phone calls required.

1. How subscriptions renew

Monthly plans renew every month and yearly plans renew every 12 months, automatically, at the price shown when you subscribed, until you cancel. Before you pay, the checkout page clearly shows the price, billing interval and the fact that the plan renews automatically.

  • We email a receipt after every successful payment.
  • We email yearly subscribers a reminder at least 7 days before each renewal, with a link to cancel.
  • We never enroll you in a paid plan through a free trial; free credits never convert into a subscription.

2. How to cancel

  1. Online (fastest): open the “Manage subscription” link in any Stripe receipt email and click “Cancel plan”. This opens Stripe's secure customer portal; no password is needed.
  2. By email: write to billing@monnvia.shop from your account email. We process cancellation requests within 1 business day and confirm by email.

To avoid being charged for the next period, cancel at least 24 hours before your renewal date.

3. What happens after you cancel

  • Your plan stays active until the end of the period you already paid for, and you can keep using your credits until then.
  • No further charges are made.
  • When the period ends, your account moves to the Free tier. Unused subscription credits expire; credits from one-time packs remain.
  • You can resubscribe at any time.

4. Refunds on cancellation

Cancelling stops future renewals but does not by itself refund the current period. If you are within a refund window, you may request a refund under our Refund Policy.

5. Changing plans

Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal date. You can switch between monthly and yearly billing at renewal.

6. Cancellation by us

We may cancel a subscription for non-payment or serious breach of our Terms. If we discontinue the Service, we will refund the unused portion of any prepaid subscription.

Contact us

Monnvia operates Monnvia at monnvia.shop. Questions about this policy can be sent to legal@monnvia.shop. For account and billing help, email support@monnvia.shop. We reply within 1 business day (Monday to Friday).